Managing email in the workplace is not easy. But few organisations have taken such drastic measures as Ferrari. The Italian car manufacturer announced earlier this month that its employees would only be allowed to send internal emails to a maximum of three people. A spokesman said that sending irrelevant emails is “one of the main ...

I came across the findings of a recent survey by CPP Inc which looked at communication technologies and email etiquette in the workplace. Perhaps unsurprisingly, email is still regarded as the main cause of confusion. 64% of respondents said that they had sent or received an email that unintentionally caused anger or resentment. Top gripes ...