Business Apology Letter 1

business apology letter

Follow this business apology letter to respond to an unhappy customer


This business apology letter is an example of how to respond to a simple customer complaint.


RNT Limited
16 Moorland Road, Luton, Bedford, MK44 7YG
Telephone: (01234) 136987
Registered in England No. 9145628



Mr Charles
18 High Street
Milton Keynes
MK12 7TR
22 April 2010



Dear Mrs Charles

Thank you for your telephone call of 20 April.

I understand that you received an invoice from us, dated 19 April, which quoted an incorrect bill amount.

I have investigated the matter with our Accounts department who were responsible for sending out the invoice. It appears that a member of staff typed the wrong number by mistake.

I apologise for this and the inconvenience it has caused. I agree that on this occasion our service has not been to the high standards we aim to achieve.

As a result of your complaint, our Accounts manager is reviewing staff training to ensure that this does not happen again.

Thank you again, Mr Charles, for bringing this to my attention. I hope this letter has resolved your concerns, but if you need any more information please contact me on my direct line 01234 130989.

Yours sincerely


Caroline Ashworth


Customer Service Manager

Image courtesy of rattigon /

One comment on “Business Apology Letter

  1. Reply Prakash Mali Dec 12, 2013 3:47 pm

    It’s really helpful for me & it’s good.

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