Follow this business apology letter to respond to an unhappy customer

 

This business apology letter is an example of how to respond to a simple customer complaint.

 

RNT Limited
16 Moorland Road, Luton, Bedford, MK44 7YG
Telephone: (01234) 136987
Registered in England No. 9145628 

 

 

Mr Charles
18 High Street
Milton Keynes
MK12 7TR
22 April 2010

 

 

Dear Mrs Charles

Thank you for your telephone call of 20 April.

I understand that you received an invoice from us, dated 19 April, which quoted an incorrect bill amount.

I have investigated the matter with our Accounts department who were responsible for sending out the invoice. It appears that a member of staff typed the wrong number by mistake.

I apologise for this and the inconvenience it has caused. I agree that on this occasion our service has not been to the high standards we aim to achieve.

As a result of your complaint, our Accounts manager is reviewing staff training to ensure that this does not happen again.

Thank you again, Mr Charles, for bringing this to my attention. I hope this letter has resolved your concerns, but if you need any more information please contact me on my direct line 01234 130989.

Yours sincerely

 

Caroline Ashworth

 

Customer Service Manager